Barry Schwartz at TED

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Some inspiring points extrapolated from recent Barry Schwartz’s speech at TED:

– Human interactions involving kindness care and empathy are essential part of the job.

– Wise persons:

• know when and how to make the exception to every rule;
• know how to improvise;
• are like jazz musician, using the notes on the page but dancing around them, inventing combination that are appropriate for the situation and the people at hand;
• know how to use these moral skills in the service of the right aim.

– Rules and procedures may be dumb but they spare you from thinking.