web 2.0 for development

Learning Log – Week #2: Facilitation tips

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“It was great to see that when a newcomer made an introduction, members of the group chimed in to offer a welcome. This is great from the facilitator’s perspective. One facilitation tip is to role model the behavior you want to encourage and once it is taken up, ease back.

Furthermore, some of us help “hear” our humor by using smilies or emoticons. This helps understand the tone of postings – so we DO have body language and tone online, it just gets expressed differently.”


Author: Luca Servo @ talksharelearn

Passionate about social media, development projects and the world. Currently, I’m supporting the Emergency Division of the Food and Agriculture Organization (FAO) of the United Nations in managing its online communication through the website, the social media and the mobile apps.

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